Terms of Service — TechRex NP

Effective Date: 26 August 2025

Business Disclosure

  • Business Name: TechRex NP Official

  • Owner: Srijan Bisural

  • PAN No.: 144318823

  • Contact: [email protected] | 9769331555

  • Address: Kathmandu, Nepal

Orders & Payments

  • All prices include applicable taxes unless stated otherwise.

  • TechRex NP reserves the right to cancel orders in case of pricing or product detail errors.

  • Pre-orders and advance payments follow the Refund Policy.

Customer Responsibilities

  • Customers must provide accurate delivery details. Failed deliveries due to wrong info are not eligible for refund.

  • Customers must provide unboxing video or photo proof for any damage claims.

Refunds & Returns

  • Governed strictly by the Refund Policy.

  • Refunds are only processed to the original payment method.

Liability & Limitations

  • TechRex NP is not liable for delays caused by couriers, strikes, natural disasters, or events beyond our control.

  • We are not responsible for misuse or damage caused after delivery.

Updates to Terms

  • We may update these policies to reflect legal requirements or business needs. Customers will be notified of major changes.

Grievance Redressal

  • Complaints may be submitted to [email protected] or by calling 9769331555.

  • All complaints will be acknowledged and resolved within 15 days, as per Nepalese law.

By purchasing from TechRex NP, you confirm that you have read, understood, and agreed to these Terms of Service.