Shipping Policy – TechRex NP

Effective Date: 26 August 2025

At TechRex NP, we strive to deliver your orders quickly and safely all over Nepal. This policy explains our delivery process, timelines, and conditions in compliance with the E-Commerce Act 2081 (2025).

1. Delivery Areas & Timelines

  • Inside Kathmandu Valley: Same-day or next-day delivery.

  • Outside Kathmandu Valley: Orders placed before 3 PM are dispatched the same day. Delivery takes 2–4 business days.

  • Remote Areas: Delivery may take up to 7 business days.

Note: Delivery timelines may vary depending on courier services, strikes, weather, or other unforeseen circumstances.

2. Shipping Charges

  • Shipping fees are displayed at checkout.

  • Shipping costs are non-refundable except when TechRex NP is responsible for delivering the wrong or defective product.

3. Order Processing

  • Orders are processed after confirmation and subject to product availability.

  • Pre-orders or special imports may take longer; estimated delivery will be communicated at the time of order.

4. Customer Responsibilities

  • Customers must provide accurate shipping details (name, address, phone number).

  • TechRex NP is not responsible for failed deliveries caused by incorrect or incomplete information.

  • Customers must ensure they are available to receive the package on delivery.

5. Delays & Liability

  • While we work with trusted courier partners, TechRex NP is not liable for delays caused by:

    • Courier company issues

    • Strikes, natural calamities, or roadblocks

    • Remote area restrictions

  • In such cases, customers will be notified and delivery will be made at the earliest possible time.

6. Damaged or Missing Packages

  • Customers must provide unboxing video or clear photo evidence within 24 hours of delivery if claiming damage or missing items.

  • Without such evidence, TechRex NP may reject the claim.

  • Verified cases will be handled under our Refund & Return Policy.

7. Pre-Orders

  • Pre-ordered items are shipped once available.

  • Delivery timelines for pre-orders will be communicated individually.

  • Advance payments for pre-orders are non-refundable in case of cancellation by the customer, as per our Refund Policy.