Refund & Returns Policy — TechRex NP

Effective Date: 26 August 2025

At TechRex NP, we follow Nepal’s E-Commerce Act 2081 (2025) and aim to balance customer rights with business sustainability.

1. Refund & Return Eligibility

You are entitled to a full refund (including taxes) if:

  • The product is defective, damaged during shipping, expired, or faulty.

  • The product does not match the description, images, or specifications.

  • TechRex NP fails to deliver the product within the committed timeframe.

👉 To process such claims, customers must provide unboxing video or clear photo evidence within 24 hours of delivery. Without such proof, claims may not be accepted.

2. Return Window

  • Returns must be requested within 7 days of delivery.

  • Returned products must be unused, in original packaging, and include the invoice.

3. Order Cancellations

  • Orders may be cancelled before dispatch at no cost.

  • Once dispatched, cancellation is not possible.

4. Pre-Orders & Advance Payments

  • Pre-orders require advance payment.

  • Once TechRex NP has imported or reserved the product specifically for you, the advance payment becomes non-refundable if you cancel or refuse to receive the product.

  • If TechRex NP fails to deliver the product, or delivers a defective/wrong item, the full pre-payment will be refunded.

5. Non-Refundable Situations

  • Refunds will not be provided for:

    • Change of mind after successful delivery.

    • Items used, damaged, or missing packaging due to customer handling.

    • Products damaged due to mishandling after delivery.

  • Shipping fees and handling charges are non-refundable in all cases.

6. Shipping Costs for Returns

  • If TechRex NP is at fault → We cover return shipping.

  • If return is due to customer reasons (where permitted) → Customer pays return shipping.