🔒 Privacy Policy – TechRex NP

Effective Date: 26 August 2025

At TechRex NP, we respect your privacy and are committed to safeguarding your personal data. This policy explains how we collect, use, and protect your information in compliance with Nepalese law.

1. Information We Collect

We may collect the following types of information when you use our services:

  • Personal Data: Name, phone number, delivery address, email.

  • Transaction Data: Orders, payments, billing details.

  • Communication Data: Messages, calls, or emails with us.

  • Technical Data: IP address, device type, browser details.

2. How We Use Your Information

We use your information only for lawful business purposes, including:

  • Processing and delivering your orders.

  • Communicating updates, order confirmations, and service notices.

  • Sending promotional offers (only with your consent).

  • Improving our website, services, and customer support.

  • Detecting and preventing fraud or misuse.

3. Data Sharing & Disclosure

  • We do not sell, rent, or trade your personal data.

  • We may share your data only with:

    • Trusted delivery partners (for shipping).

    • Payment processors (for secure transactions).

    • Legal or regulatory authorities (if required by law).

4. Data Protection

  • We use secure servers and trusted third-party providers.

  • Access to your data is restricted to authorized staff only.

  • In case of a data breach, affected customers will be notified promptly with corrective measures taken.

5. Your Rights

Under Nepalese law, you have the right to:

  • Access: Request a copy of your personal data.

  • Correction: Update or correct inaccurate details.

  • Deletion: Request deletion of your data (subject to legal/business obligations).

  • Opt-Out: Unsubscribe from promotional messages at any time.

6. Consent

  • By using our services, you consent to the collection and use of your personal data as described in this policy.

  • You may withdraw consent at any time by contacting us, though this may affect service availability.

7. Data Retention

  • We keep your data only as long as necessary for order processing, legal compliance, or resolving disputes.

  • Unnecessary data will be securely deleted.

8. Cookies & Tracking

  • Our website may use cookies to improve your browsing experience.

  • You can disable cookies in your browser, though some site features may not function properly.

9. Contact Us

For privacy concerns, please reach us at:

  • TechRex NP Official

  • Owner: Srijan Bisural

  • PAN No.: 144318823

  • Email: [email protected]

  • Phone: 9769331555

  • Address: Kathmandu, Nepal